Our Licensing & Operations Divisions went live with our new Online Complaint Form system. It took some old fashioned elbow grease and creativity to put together this new time saving application- that will allow our licensing folks to more efficiently take and track complaints- and to more efficiently get back with folks that file them. It will save considerable staff “phone time”- as folks that want to make complaints can directly enter their information into our database- and we can electronically get back with them with our findings. Links to forms for each area in licensing are located at: http://www.azdhs.gov/als/index.htm.
Our next automation task for Licensure is to complete our work with electronic applications including renewal applications, which will save time with data entry, but also administrative time spent tracking down information that’s needed on the application but that’s forgotten when people use paper applications.
Sending in a very long documented complaint letter
about Before and After school program in a Charter
School. (This was received by your licensing division.)
This resulted in a surveyor’s report.
This report has numerous, untruthful statements.
(I understand that your surveyor was doing his or her
job.)
I feel compelled to correct this report!
Could you please give me some direction?
Someone who will be trustworthy and
and professional. Who will have the authority
to investigate these untruthful allegations in this
report with confidentially.
Thank you for your time.
Chris Scott
Conducting investigations into complaints is an important process that we want to be accurate and complete. If you see something incorrect in a report, please contact the head of the appropriate licensing office. In this case, you need to call the Office of Child Care Licensing at (602) 364-2539 and ask for Lourdes Ochoa.
Is there an appropriate venue in ADHS to file a complaint against an oncology center in Yuma? Complain regarding poor treatment of a patient, my wife?
Mike Shelton,
If the oncology office is licensed by DHS, feel free to file a complaint here: https://app.azdhs.gov/ls/online_complaint/onlinecomplaint.aspx
If the oncology office is a private office, not licensed by DHS, you may want to contact the appropriate medical board.
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