Magellan of AZ & their behavioral health providers (and of course our DBHS shop) have been collaborating to develop and update an innovative provider outcomes dashboards to make a transparent window into the effectiveness of the behavioral health system based on core metrics. The recently updated online dashboards provide great info to the folks that we serve and their families… but also to the providers themselves. Each dashboard includes critical indicators that are grouped into balanced scorecard categories. The dashboards can be reached quickly at any time by using the URL @ www.MagellanofAZ.com/dashboards. The dashboards show trend lines for important performance measures over the last 3 years. The data speak for themselves- as you can see that there’s been dramatic performance improvement.
The old mantra from the American Management Association is right: “You get what you inspect, not what you expect.”