Vital Records Quality Improvement Team Gets Impressive Results

By | September 3rd, 2014|General|

Our Vital Records team handles more than 600 mail-in requests for birth and death certificates each week.  The average wait time for mail-in certificates had been nearly 4 weeks...too slow in anybody’s book.  Last month we established a cross-functional quality improvement team to find and implement ways to reduce the turnaround time.  We now have [...]