A recent audit of the Long Term Care Licensing system shows room for improvement to address issues with complaint processing

By | May 26th, 2023|Licensing|

In September 2019, the Arizona Auditor General (AZAG) published the Performance Audit and Sunset Review (2019 Report) for the Arizona Department of Health Services (ADHS). The 2019 Report included the AZAG’s findings related to how ADHS handled complaints for long-term care (LTC) facilities in 2017 and 2018, and five recommendations to improve the complaint process. [...]