Posts Tagged ‘Onlin Complaint System’

State-of-the-Art Online Complaint System

March 23rd, 2010


Our Licensing & Operations Divisions went live with our new Online Complaint Form system.  It took some old fashioned elbow grease and creativity to put together this new time saving application- that will allow our licensing folks to more efficiently take and track complaints- and to more efficiently get back with folks that file them.  It will save considerable staff “phone time”- as folks that want to make complaints can directly enter their information into our database- and we can electronically get back with them with our findings.  Links to forms for each area in licensing are located at: http://www.azdhs.gov/als/index.htm.

Our next automation task for Licensure is to complete our work with electronic applications including renewal applications, which will save time with data entry, but also administrative time spent tracking down information that’s needed on the application but that’s forgotten when people use paper applications.