Posts Tagged ‘Magellan’

Driving Suicides to Zero

April 10th, 2013

Medical providers (doctors, nurse practitioners, registered nurses, etc.) are invited to join Magellan for their Driving Suicides to Zero training Monday, April 29 from 9 to 11 a.m. or 1 to 3 p.m.  The goal of the training is to help reduce the suicide rate by providing behavioral healthcare professionals with the skills, knowledge, attitudes and support to more effectively intervene and engage with those at risk of suicide.  The course is available for free to medical providers and will take place at Magellan’s Learning and Performance Center (4801 E. Washington St., Phoenix). To register visit Magellan’s Learning Website.

Reducing suicides is one of our 5 Winnable Battles at DHS.  Our Office of Prevention in Behavioral Health works with Magellan and all the Regional and Tribal Behavioral Health Authorities across the state.

Hitting Our Mark at Showtime

February 28th, 2013

Last Saturday our Licensing team hit the mark at Showtime- when it matters most.  After hearing that the Fountain Retirement Hotel had put residents on notice it was closing, we immediately became concerned that staff would stop showing up, food and medication would not be given out, and the residents would be turned out into the streets to live. Many of the residents have significant medical and behavioral health needs, and need a caregiver to assist them with things like taking medication and preparing food.  

Our licensing team arrived at the facility immediately after hearing of the situation from the Sheriff’s Office…  and our licensing team pretty much right away called an “immediate jeopardy” (meaning that there was the potential for a real threat to health and safety of the residents).  Our team stayed all afternoon and into the night, working with the facility’s owner and manager to ensure all residents would be safe.  We maintained a strong presence at the facility throughout the weekend, making sure there were proper caregivers, enough food, and that residents were receiving their medication. 

We’re still sending surveyors out twice a day and are working with many other agencies, including AHCCCS, the VA, Adult Protective Services, Magellan, Partners in Recovery, and the Long Term Care Ombudsman’s Program to make sure the residents are finding new homes that will be able to meet their needs.  A huge thanks to Dr. Cara Christ, Kathy McCanna, Richard Young, Ellie Strang, and Jim Tiffany, for responding so effectively and ensuring the Health and Wellness of these Arizonans.  Thanks!

Suicide Prevention: A Winnable Battle

December 18th, 2012

Back in 2009, AZ had the 9th highest rate of suicide in the U.S.  In that year 1,060 Arizonans took their own lives- so it’s easy to see why suicide prevention is an agency priority and is featured in our Strategic Map as a Winnable Battle.  Since we’re responsible for the state’s behavioral health system- we have a leverage point…  especially for the folks that receive services through our public behavioral health system including crisis services. 

One of our primary interventions for this Winnable Battle has been our collaborative Suicide Deterrent System, which was launched in 2009 by Magellan (our Regional Behavioral Health Authority in Maricopa County).  It’s evolved into a training initiative for behavioral health professionals to a comprehensive national model addressing one of the most at-risk populations – folks diagnosed with mental illness. Since kickoff, the initiative has trained more than 3,000 behavioral health care staff to recognize the signs and symptoms of suicide in persons with mental illness, and to help them stay safe and seek help.  The program has also addressed family engagement and support groups for suicide attempt survivors- and has developed clinical tools and procedures for assessing risk and appropriately intervening. 

The ADHS and Magellan Health Services of Arizona won a Council of State Governments Innovation Award this year for the Suicide Deterrent System.  The objective of the Suicide Deterrent System is to make suicide a “never event” for those served by our public behavioral health system.  Nationally, most public sector behavioral health care systems have made suicide prevention a business side-line…  relying mostly on crisis interventionist specialists.  Our model recognizes that to be successful, we need to provide safe, effective, patient-centered, timely, efficient, and equitable care. Our systems approach brings the core business of state-funded behavioral health care to tackle the challenge, including a systematic “do whatever it takes” approach, top leadership commitment, measurement and reporting and robust performance improvement. 

Our collaborative initiative has changed the mindset about suicide prevention. By providing knowledge, skills, tools and management support, this project has made suicide intervention a core responsibility of all behavioral health staff. It recognizes the complexities of suicide and addresses: 1) Behavioral health workers’ skills/confidence to intervene (Applied Suicide Intervention Skills Training – ASIST); 2) Connectedness for those contemplating suicide (attempt survivor support groups, family engagement); and 3) Risk identification and stratification (clinical care and intervention).

ADHS is Seeking an Insightful, Creative Leader for Behavioral Health

May 15th, 2012

Do you think you can help us in “Promoting Health and Wellness for all Arizonans”.  That’s the motto here at ADHS and we are looking for a new leader to join our Behavioral Health team.

We’re looking for an Assistant Director who is insightful and can see the forest and trees at the same time.  This person oversees general business operations, contract compliance and work on policy development.  We’re looking for a caring, forward thinker to join our team that cares for all the folks in the public behavioral health system.

Visit the state jobs website and put in health services.  We’ll start reviewing applicants after May 25th.

Outcomes- Public Health’s Lighthouse

November 18th, 2011

One of our primary goals over the last couple of years has been to shift the focus of our performance measures toward actual outcomes.  In other words, we don’t want to measure our success on simple activities like whether we did an intervention, placed an ad, or whether someone’s paperwork is right- but on whether our interventions and services actually make a difference.  That’s where our data Dashboard resources come in.  

Last year we rolled out our Arizona Health Matters website- to help the public health system to access data and information about community health- and to measure community outcomes.  It helps the public health system, planners, policy makers, and community members learn about issues and identify improvements.  On the site you can compare Arizona’s health with other communities and the nation, using more than 100 health and quality of life indicators; search and compare data by County and zip code within Arizona; learn about evidence-based  promising practices or use the Report Assistant to create quick reports and summaries. 

Another outcome data source is our Health Status Report which measures 70 public health outcome indicators over the last 10 years. Our annual Behavioral Risk Factor Survey plays a role… our brand new 2010 Report provides key data that can be used to monitor and plan health promotion and help our public health system to better target our intervention strategies for chronic disease prevention in Arizona. 

We’re also using Outcome Dashboards throughout the behavioral health system to measure effectiveness… and allowing users to review performance and outcomes information (employment, housing, staying out of crisis centers, abstaining from substance abuse, avoiding arrests, etc.) at the statewide level.  Examples of our accomplishments are available in outcome dashboards developed by CPSA, NARBHACenpatico and Magellan.

Suicide Prevention Award

September 26th, 2011

Last week the Teen Lifeline rolled out its new public service announcement  (PSA) featuring Bridget Pettis from the Phoenix Mercury. Teens attending rallies at Desert Ridge and Tempe Marketplace, as well as 1,500 middle school aged youth attending a bullying prevention event with the Mercury at US Airways were able to view the PSA. This PSA was created in part through a youth suicide prevention grant through our behavioral health shop.  Lisa Shumaker, Claudia Sloan, and Markay Adams were all a part of the project. 

More on suicide prevention…watch this video with Dr. Jane Pearson, as she talks about warning signs as well as progress in suicide prevention. This Real Warriors article provides an overview of resources for family members concerned that a service member or veteran in their family is considering harming him/herself. And lastly, Magellan of Arizona has received the International Association of Suicide Prevention’s (IASP)  prestigious Peter Lee Award for the Central Arizona Programmatic Suicide Deterrent System Project.

Behavioral Health Kicking the Habit

September 13th, 2011

For the past 16 months, our folks in the Division of Behavioral health and our Bureau of Tobacco and Chronic Disease and ASHline have been working to train clinical behavioral health staff in Maricopa and Pima Counties on how to get folks into smoking cessation (quit) services.  The overall goal of this collaboration was to establish a systemic change within the behavioral health system for cessation services and to move Arizona toward being tobacco free!   This involves assessing every single patient at every single visit for tobacco use and providing them the opportunity to be referred for tobacco cessation counseling.

The trend is good.  Our latest data suggests that nearly 10% of all referrals came from our Regional Behavioral Health Authorities.  Here’s the kicker- of those referred, nearly 50% are enrolling for ongoing cessation counseling, which exceeds the enrollment rate of the overall population!  This is truly wonderful.  Most recently, Magellan has officially implemented referral linkages to ASHLine in their electronic health record system and will begin to roll out communication/training to the clinics immediately- allowing case managers and medical staff to easily access the referral form for each client they see while going completely electronic.  Our joint success in this venture, which is far ahead of the curve for integrating behavioral health and tobacco control, will continue to capture the attention of our partners on the national level.

Behavioral Health Outcome Dashboards Really Taking Off

July 18th, 2011

One of our primary objectives over the last couple of years in behavioral health has been to shift the focus of our performance measures away from process and procedures toward actual outcomes.  In other words, we don’t want to measure our success on whether someone’s paperwork is right, but on whether the services we provide actually help folks achieve their recovery goals.  That’s why it’s so exciting to see the system continue to develop easy-to-use behavioral health outcomes dashboards as a new performance tool and to inform consumer choice.

 Outcome Dashboards are like a scorecard- allowing users to review performance and outcomes information (employment, housing, staying out of crisis centers, abstaining from substance abuse, avoiding arrests, etc.) at the statewide level, as well as by region of the state and separately for adults and children. Links are also included so the user can then visit dashboards developed by each Regional Behavioral Health Authority, where provider-level performance can be reviewed.

 By working closely with our behavioral health contractors we’ve been able to make some significant improvements in the quality of care that we’re providing.  Examples of our accomplishments are available in outcome dashboards developed by CPSA, NARBHACenpatico and Magellan.  The dashboards provide monthly reports using web-based tools, are accessible to anyone and highlight indicators of quality of care for recipients and their families that they can use for consumer choice.

 A couple of weeks ago Magellan Health Services of Arizona launched a new adult general mental health and substance abuse provider outcomes dashboard. This new dashboard provides important performance information throughout the system of care- and is a significant enhancement of the outcome dashboard that they created for adults and kids with serious mental illnesses.  The new dashboard for general mental health and substance abuse contains 14 key indicators under the following four outcomes areas: clinical, coordination, recovery and accountability. The dashboard can be reviewed from various perspectives.  Check out Magellan’s new general mental health and substance abuse dashboard at www.MagellanofAZ.com/Dashboards.

Behavioral Health Performance Improvements

September 7th, 2010

By working closely with our behavioral health contractors over the last couple of years we’ve been able to make some significant improvements in the quality of care that we’re providing.  Examples of our accomplishments are available in newly created outcome dashboards developed by CPSA, NARBHA, Cenpatico and Magellan.  The dashboards provide monthly reports using web-based tools, are accessible to anyone and highlight indicators of quality of care for recipients and their families that they can use for consumer choice.

In addition, some of our contractors have been summarizing additional performance measures that demonstrate progress.  One example is the new accomplishments report put together for us by Magellan Health Services of Arizona, the organization we have contracted with to manage the Maricopa County system.  Elements in the report include:

1) Fewer readmissions once a recipient has an inpatient stay at one of the county’s psychiatric hospitals;

2) An increase of 759 housing and residential units/ beds for folks with serious mental illness;

3) A large decrease in the use of residential settings for children- meaning more kids are staying in their homes, communities and schools; and

4) A successful suicide intervention and prevention initiative that has now trained more than 1000 members of the behavioral healthcare workforce to be better equipped to assess and prevent suicide.

If you’re interested in more, you can check out the full report. (Note:  it is a large file and may take awhile to open.)

Health and Safety of Residential Clients Protected

August 17th, 2010

Last month, the City of Phoenix submitted a complaint against a supervisory care center in Phoenix, alleging neglect of the residents.  Our team from Assisted Living Licensing worked with the Phoenix Police Department, Phoenix Fire Department, and a Phoenix neighborhood association to conduct an investigation of the supervisory care center.  The investigation substantiated that approximately 50 residents were experiencing neglect. The owner was cooperative, and agreed to our request to relinquish the license. The residents were all relocated and their care was monitored until this could safely be accomplished. The Division of Behavioral Health Services, AHCCCS, Attorney General’s Office, the Long Term Care Ombudsman, Adult Protective Services, and Magellan all worked with our Licensing Team to respond to this urgent need.

 

Thanks to everyone for their hard work in helping protect the health and safety of the residents but especially Rosey Diaz, Christy Neal, Ellie Strang, Zakiya Torkwase, Jim Tiffany, Brenda Robbins, Idalia Brown, and Bob Sorce!